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Order in the chaos: or lessons learnt on planning in operations

Planning can be challenging in any part of IT, but what if you don't know what *might* happen tomorrow, service reliability, load issues, changing user requirements or that special project that you only just heard about and needs to go live Monday. Of course to any systems administrator I'm not explaining anything new.
So how we plan in operations? or are we destined to continue like this forever?
This talk will look at some of the strategies my team has used to increase happiness, productivity and visibility of the work we are doing.
While a lot of what I will talk about would certainly fit in the "good devops practices" bucket, this isn't a devops talk. I will attempt to keep it to actionable items you can start to implement on Monday.

Peter Hall

[none provided]

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